Privacy Policy

Last updated 31 July 2026

1. Introduction

EliteSDR (“EliteSDR”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you use the EliteSDR platform, website and related services.

By accessing or using EliteSDR, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use the platform, we may collect the following categories of information:

Account Information

Name
Email address
Company or organisation name
User role and permissions
Billing information (processed by third-party payment providers)
Account preferences and settings

Customer Content

Information uploaded by users may include:

Audio recordings
Call recordings
Meeting recordings
Sales conversations
Generated transcripts
AI-generated coaching reports
Performance scores
Notes and comments
Supporting documents

Technical Information

We automatically collect certain technical information including:

IP address
Browser type
Device information
Operating system
Login history
Usage statistics
Error logs
Performance metrics

We may use cookies and similar technologies to:

Maintain user sessions
Remember preferences
Improve performance
Analyse platform usage
Enhance security

You can manage cookies through your browser settings, although some functionality may be affected.

3. How We Use Your Information

We use your information to:

Provide the EliteSDR service
Generate AI coaching reports
Process uploaded recordings
Produce transcripts
Improve coaching recommendations
Authenticate users
Maintain platform security
Process subscription payments
Provide customer support
Communicate important service updates
Improve product functionality
Comply with legal obligations

We do not sell your personal information.

4. AI Processing

EliteSDR uses artificial intelligence to analyse uploaded recordings and transcripts.

This processing may include:

Speech-to-text transcription
Conversation analysis
Sales coaching recommendations
Performance scoring
Trend analysis
Report generation

AI-generated outputs are intended as coaching assistance and should be used alongside human judgement.

5. Customer Data Ownership

Your organisation retains ownership of all uploaded content, including:

Audio recordings
Transcripts
Reports
Notes
Coaching data
Performance history

EliteSDR does not claim ownership of customer content.

6. Data Isolation

Each customer organisation’s data is logically isolated.

Users may only access information belonging to their own organisation, subject to permissions granted by their organisation administrator.

We do not share customer data between organisations.

7. Data Sharing

We may share information only where necessary with trusted service providers who assist us in delivering the service, including providers of:

Cloud hosting
Data storage
Authentication
Payment processing
Email delivery
AI processing
Analytics
Customer support

These providers are only permitted to process information on our behalf and under appropriate contractual obligations.

We may also disclose information where required by law or to protect our legal rights.

8. International Data Transfers

Your information may be processed or stored in countries outside your own, including by trusted cloud infrastructure or AI service providers.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

9. Data Retention

Your data is retained according to your organisation’s configured Data Retention Policy.

If no retention policy has been configured, information is retained for the life of the account unless:

deletion is requested;
required by law; or
needed to resolve legal or security matters.

Deleted information may remain in encrypted backups for a limited period before permanent removal.

10. Security

We implement reasonable technical and organisational measures designed to protect customer information, including:

Encryption of data in transit
Encryption of stored data where appropriate
Access controls
Authentication and authorisation
Role-based permissions
Audit logging
Regular security updates
Secure cloud infrastructure

No internet-based system can guarantee absolute security.

11. User Responsibilities

Users are responsible for:

Maintaining the confidentiality of account credentials
Uploading recordings only where authorised
Complying with applicable privacy and recording laws
Managing user access within their organisation
Protecting exported reports

12. Third-Party Services

EliteSDR may integrate with third-party services.

Those services operate under their own privacy policies, and we are not responsible for their privacy practices.

13. Children’s Privacy

EliteSDR is intended for business use and is not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict certain processing
Object to processing
Receive a copy of your information where applicable
Withdraw consent where processing is based on consent

Requests should normally be submitted through your organisation administrator or by contacting us.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be published within the application or on our website. Continued use of EliteSDR after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Harasty Consulting

Email: [email protected]

Website: https://www.elitesdr.com