Features

Transcript Analysis

Analyse every conversation against the Harasty SDR Coaching Framework to identify strengths, weaknesses and missed opportunities.

Voice Analysis (Professional plan)

Score tone, confidence, pace and delivery from the recording, not just what was said.

Coaching Recommendations

Turn every score into a specific, actionable next step so reps know exactly what to work on.

AI Explainability

See the exact transcript evidence behind every score, so coaching is never a black box.

Call Triage

Voicemails, gatekeepers and wrong numbers are identified and set aside rather than scored, so a rep is never marked down for a call they never got to have.

Fair, Comparable Scoring

Skills a call gave no chance to show are excluded and the score rescaled, and a call with too little to assess gets no overall score at all instead of a misleading one.

SDR Dashboard

Give every rep a live view of their scores, trends and priorities so they always know where to improve next.

Manager Dashboard

Monitor every SDR's coaching progress, identify who needs support and measure improvement across the team.

Admin Dashboard

Get a company-wide view of coaching activity, adoption and outcomes across every team.

Coaching Reports

Turn every call into a shareable report with evidence, scores and next steps ready in minutes.

Historical Trends

Track how each rep's scores move over time, so improvement is visible, not just assumed.

Team Analytics

Compare performance across reps and teams to spot patterns a single call can't show.

Performance Tracking

Measure whether coaching is actually changing outcomes, call over call.

SDR Performance Reports

Analyse a batch of calls together and get one report on the rep behind them, with the patterns a single call cannot show.

Exports & Downloads

Take the numbers with you: scores by factor or every scored skill with its evidence, exported as CSV, plus reports and transcripts as documents.

Team Performance Dashboard

See the whole team's coaching activity and scores in one place, without chasing individual reports.

Coaching-Priority Queue

Surface the reps who need attention first, so manager time goes where it matters most.

Leaderboard & Rep Comparison

Motivate the team with clear, evidence-based rankings instead of gut-feel favourites.

Role-Based Security

Control exactly who can see and manage what, from individual reps to company admins.

Organisation Management

Manage teams, users and settings across the whole organisation from a single place.

Audit Logs

Keep a complete record of who changed what and when, for accountability and compliance.